Last updated: 8 October 2026
ZENHNIT is operated by CIORNÎI DUMITRU Î.I., IDNO 1020600037618, with its registered address in Sauca village, Ocnița district, Republic of Moldova.
For order problems, cancellations or refunds, email support@zenhnit.store, including your order number if available and details of your request. Telephone: +37368556065.
We encourage you to contact us so we can find a straightforward and fair solution. This does not restrict your right to use other lawful complaint procedures.
Our prints are produced after an order is placed. Selecting artwork from our catalogue, a standard size or a standard frame does not automatically exclude statutory withdrawal rights.
Where you have a statutory right to withdraw from a distance purchase, including under applicable Moldovan or European Union rules, you may notify us of withdrawal within 14 calendar days of receiving the product, without giving a reason. Statutory rules on the start, calculation and any extension of the period apply, including rules for separate deliveries.
A clear statement of withdrawal sent before the deadline is sufficient. Our prior approval is not required, and no particular form is mandatory.
An exception may apply to genuinely personalized products, such as products featuring a customer-supplied image or an individual dedication, where the legal conditions are met and the exception is disclosed before purchase. Rights concerning defects or non-conformity remain unaffected.
Beyond applicable statutory rights, we do not offer an additional right to refunds or exchanges for a change of mind, an incorrectly chosen standard option or personal preferences.
For refunds eligible under this policy, we do not require the print or frame to be physically returned.
Do not send products to our registered address, Gelato or the sender’s address on the parcel. We will email you the resolution and refund confirmation. You may keep the product once its refund has been confirmed.
For damage or defect claims, keep the product and packaging, if safe, until we have documented the issue. Waiving physical returns does not mean every request is automatically approved; we may verify the purchase and the reported problem.
If your product arrives damaged, differs from what you ordered or has a defect, contact us as soon as reasonably possible after discovering the issue.
Include a description and, where possible, clear photographs of the product, packaging and shipping label. If you cannot provide photographs, explain the situation so we can identify another way to verify the issue.
Our request for prompt contact does not restrict statutory time limits or rights concerning non-conformity.
We will provide the appropriate remedy under applicable law: free repair or replacement or, where the legal conditions are met, a price reduction or refund. We also do not require physical returns for replacements handled under this policy.
ZENHNIT remains responsible to the customer for the seller’s obligations. Your statutory remedies do not depend on Gelato or another supplier approving reimbursement to us.
Contact us immediately if you wish to change or cancel an order. We will check its production and shipping status.
Once production or shipment has begun, changes to the product or address may no longer be possible. This does not remove statutory withdrawal rights or other applicable remedies.
Refunds are issued through the original payment method unless we expressly agree on another permitted method at no additional cost to you.
For statutory withdrawal, we reimburse the amounts due without undue delay and no later than 14 days after receiving your withdrawal notice. We do not make reimbursement conditional on receiving the product because physical returns are not required.
For withdrawal from the entire order, reimbursement includes standard delivery costs. The additional cost of a more expensive delivery method chosen by the customer is not refunded unless otherwise required by law.
For defects, non-conformity or other grounds, the relevant statutory deadlines apply. Your bank or payment provider may need additional time to display the funds in your account. Contact us if you need refund confirmation or a transaction reference.
To CIORNÎI DUMITRU Î.I., Sauca village, Ocnița district, Republic of Moldova, support@zenhnit.store:
I hereby give notice that I withdraw from my contract of sale for the following products: …
Order number, if available: …
Date ordered / date received: …
Consumer’s name and address: …
Date: …
Signature, only if submitted on paper: …
Nothing in this policy excludes or restricts mandatory consumer rights under applicable law.